At Indonesian Prints, we aim to make your shopping experience smooth, secure, and straightforward from the moment you place your order to the moment you receive it. Below you’ll find everything you need to know about placing an order and the available payment options.
Placing an order on our website is quick and easy. Here’s how it works:
Browse the Collection: Explore our unique range of handcrafted prints, garments, and accessories.
Select Your Item: Choose the size, color, or variant you prefer and click “Add to Cart.”
Review Your Cart: Once you’re ready, click the cart icon to review your items. Make sure to double-check sizing and quantities.
Proceed to Checkout: Enter your shipping information, select a shipping method, and continue to payment.
Order Confirmation: After completing your payment, you’ll receive a confirmation email with your order details and tracking info once your order ships.
If you experience any issues while placing your order, please contact us at [email protected] and we’ll be happy to help.
We accept the following payment methods:
Credit & Debit Cards: Visa, MasterCard, American Express, Discover
Digital Wallets: Apple Pay, Google Pay
PayPal: Secure and convenient
Bank Transfers: Available in selected countries (instructions will be provided at checkout)
Buy Now, Pay Later (BNPL): Available in some regions via Klarna, Afterpay, or other partners
All payments are processed through secure, encrypted gateways to protect your financial information.
All prices are displayed in USD (United States Dollar) by default. You can change the currency at the top or bottom of our site depending on your region. Please note that exchange rates may vary depending on your bank or payment provider.
We take your security seriously. Our checkout process uses SSL encryption and our payment processors are PCI-DSS compliant. Your credit card or payment details are never stored on our servers.
For your protection, transactions may be subject to additional verification before your order is processed. If this occurs, our customer service team may contact you for further confirmation.
Once your order has been successfully placed, you’ll receive an Order Confirmation Email within minutes. This email includes:
Your order number
Summary of items purchased
Billing and shipping details
Estimated delivery timeline
Didn’t receive the confirmation? Please check your spam folder, or contact us at [email protected].
We begin processing orders as quickly as possible to ensure timely delivery. If you need to make changes or cancel your order:
Please contact us within 2 hours of placing your order.
After this window, we may not be able to modify or cancel it, as it may already be in production or shipped.
Custom or made-to-order items may not be eligible for cancellation once production begins.
Domestic Orders: Sales tax is applied at checkout where applicable by law.
International Orders: Customs duties and taxes may apply depending on your country’s import regulations. These charges are the responsibility of the customer and are not included in the item price or shipping cost.
Please contact your local customs office for more details about fees that may apply.
If your payment is declined:
Check that all card details are entered correctly (name, number, expiry date, CVV).
Make sure your bank has authorized online or international transactions.
Try using a different payment method or device.
If the issue persists, please contact your bank or our support team.
If you have questions about placing an order, using a discount code, or issues with payment processing, our team is here to help.
Email: [email protected]
Live Chat: Monday–Friday, 9 AM–5 PM (GMT+8)
Contact Form: indonesianprints.com/contact
